The testing phase ended with a large training session with 750 police officers from the Zurich City Police in 2020. Since then, many police forces have regularly trained with our system either at our facility or theirs. Our experience comes from real-world training and the feedback that directly informs our development. Just recently February 2023 a training with 1320 officers has been completed and while we cannot quote our customer, we’re happy to bring you in touch.

We can organize a demo for you in Switzerland or one of our customer sites. We also have a mobile system with which we can travel to you.

We offer a multi-user training system without the limitations that other systems have. You move as you normally would in your training, without VR controllers or cables. The tactical equipment we offer is the same as you would use in real life.

Our training systems can be customized to fit the size and layout of each facility, ensuring that the training experience is optimized for the available space. While we can accommodate custom sizes, we generally recommend using our standard sizes to enable the exchange of scenarios between different units. Our standard sizes are S (11.5x11.5 m), M (11.5x21.5m), and L (21.5x21.5m). For small scenarios, we recommend a maximum of five participants per training session, while for large scenarios, 10 and more participants can train together in a single session. This ensures that every training session is fully utilized and that each participant receives individual attention from the instructors. We also offer multi-host systems that enable two separate training sessions simultaneously in the same training space.

We no longer offer backpack PCs, we have switched to a Wi-Fi streaming solution. The quality is even higher with a high-performance PC as a client.

We customize the entire tactical equipment based on the specific project requirements. This means that we only integrate the lethal or non-lethal weapons that you need, which includes, but is not limited to: pistol, rifle, baton, flashlight, pepper spray, Conducted Energy Weapons (CEWs), handcuffs.

As of today we train the following situations: life-threatening situations, active shooter training, hostage situations, anti-terrorism training, negotiation, de-escalation, domestic violence, stress management, unclear situations, intoxicated individuals, mentally ill individuals, house searches, house arrests. If you’d like to cover a training that is not listed we’re happy to discuss with you an extension to our system.

Benefits of Refense compared to traditional training include the ability to train in scenarios that are difficult or expensive to simulate, such as active shooter situations, hostage scenarios, special forces training, and life-threatening situations. With no emissions during training, noise is contained within the system. Injuries are rare as no live ammunition is used during training (according to our statistics, the injury rate is 1 in 3000). During debriefings, all movements and sounds are recorded to provide quick and effective feedback. Effective training with multiple scenarios: within 60-90 minutes per group, three different scenarios can be performed in various environments with debriefings. Cost-effective: two instructors can effectively train hundreds of officers.

The scenarios are as flexible as possible, as each group you train may have different skills or experiences. To achieve a good learning effect, you need to provide the group with a sense of achievement after the second or third training. Therefore, the instructor can make a scenario spontaneously very difficult or very easy.

Yes, you can create your own scenarios using the Scenario Designer.

Yes, everything that the police officers or trainees do during the training is recorded with motion capturing and audio from every angle. Overlays of the field of view and laser lines from the weapons make it easy to spot mistakes and provide feedback.

We recommend training 2-3 of your personnel who will have a detailed understanding of the system, with one designated as the owner of the system (our main point of contact) and another as their backup. This should ensure that the system is well-maintained and any issues can be quickly resolved. Depending on your setup the instructors and people who maintain the system can be the same people. 

2-3 instructors should be able to conduct role plays and operate the system. It depends on who you train, how many participants and how much throughput you need.

Theoretically, 1 person, if the throughput is not an issue. However, since we recommend conducting role-playing scenarios and continuously using the system, we recommend 2-3 instructors.

As we sell a network and client/server system for small businesses, the system is kept secure and up-to-date with security and functional updates.